Auf einen Blick
- Aufgaben: Definiere und verbessere globale Serviceprozesse für ein erstklassiges Kundenerlebnis.
- Unternehmen: Komax AG, ein innovatives Unternehmen mit modernem Arbeitsumfeld.
- Vorteile: Flexibles Arbeiten, moderne Büros, kostenlose Englischkurse und vergünstigtes Mittagessen.
- Weitere Informationen: Internationale Reisebereitschaft und spannende Entwicklungsmöglichkeiten.
- Warum dieser Job: Gestalte die Zukunft des Services und arbeite in einem dynamischen Team.
- Qualifikationen: Erfahrung in Projektmanagement und Prozessoptimierung, idealerweise in einem globalen Umfeld.
Das prognostizierte Gehalt liegt zwischen 72000 - 88000 CHF pro Jahr.
Global Service Excellence Manager (w/m/d)
Komax AG
Global Service Excellence Manager (w/m/d)
Your tasks:
Define, harmonize, and continuously improve global service processes throughout the entire service lifecycle.
Drive collaboration, alignment and decision-making across Service, Sales, Operations, IT, and other key business functions.
Translate strategic objectives and business requirements into process designs, work instructions, and actionable implementation roadmaps
Ensure business processes are effectively enabled by CRM, ERP, and other digital platforms while identifying further optimization opportunities.
Lead global service process improvement and transformation initiatives from concept through successful implementation, managing stakeholders, risks, and business outcomes.
Drive rollout- and change management, training concepts, and communication measures to ensure stakeholder commitment and sustainable adoption of standardized processes.
Your profile:
Proven experience leading cross-functional projects and managing stakeholders across different functions, seniority levels, and regions.
Strong track record in process harmonization, operational excellence, business transformation, or service optimization, ideally in a global organization.
5+ years of experience in after-sales, field service, service operations, or comparable environment.
Strong understanding of process and project management, continuous improvement methodologies, and digital business systems such as CRM and ERP.
Additional qualifications such as PMP (Project Management Professional), Lean Six Sigma certification, or comparable certifications are an advantage.
Excellent communication, facilitation, and relationship-building skills, combined with a structured, analytical and execution-oriented approach.
Fluent in English; German language skills and international experience are an advantage.
Willingness to travel internationally.
Your benefits:
Your new workplace in Dierikon is newly built and equipped with state-of-the-art technology and work equipment.
Your workplace is located in one of the modern open-plan offices, which also have inspiring meeting zones and a large terrace for various employee events.
Komax AG offers its employees flexible working time models.
Komax AG is committed to the further training of its employees and offers, for example, free internal English courses or access to selected attractive learning platforms.
At the Dierikon site, there are also modern break rooms and the option of discounted lunch in a neighboring partner restaurant. jid8ec4078ws jit0834ws jiy26ws
Global Service Excellence Manager Arbeitgeber: Komax Group
Die Komax AG ist ein hervorragender Arbeitgeber, der seinen Mitarbeitenden in Dierikon ein modernes Arbeitsumfeld mit neuester Technologie und flexiblen Arbeitszeitmodellen bietet. Die Unternehmenskultur fördert kontinuierliches Lernen und persönliche Entwicklung durch kostenlose interne Englischkurse und Zugang zu attraktiven Lernplattformen. Zudem profitieren die Mitarbeitenden von inspirierenden Meetingzonen, modernen Pausenräumen und vergünstigten Mittagessen in einem Partnerrestaurant, was das Arbeiten hier besonders angenehm macht.
