Auf einen Blick
- Aufgaben: Verwalte Reservierungen und biete erstklassigen Kundenservice in drei Sprachen.
- Unternehmen: Traditionelles Luxushotel in Gstaad mit herzlicher Atmosphäre.
- Vorteile: Mitarbeiterunterkünfte, Verpflegung, Rabatte und Zugang zu exklusiven Angeboten.
- Weitere Informationen: Inklusive einer inklusiven Unternehmenskultur und Entwicklungsmöglichkeiten.
- Warum dieser Job: Werde Teil eines Teams, das unvergessliche Erlebnisse in den Schweizer Alpen schafft.
- Qualifikationen: Mindestens zwei Jahre Erfahrung in der gehobenen Hotellerie und gute Sprachkenntnisse.
Das prognostizierte Gehalt liegt zwischen 49500 - 60500 CHF pro Jahr.
Considered as one of the most traditional and oldest luxury hotel in Gstaad, LE GRAND BELLEVUE combines the luxury and the sophistication of a grand hotel with the charming atmosphere of a cozy country house.
We are looking forward welcoming a new team member for the position
- RESERVATION MANAGER
- JBRP1_CH
- Introduction
- Handle professional telephone and written reservations
- Process all reservation requests efficiently
- Actively sell rooms and vouchers
- Create tailored offers for guests
- Maintain and update the guest database
- Provide guest service in three languages (German, French, English) and manage related correspondence
- Manage all reservation requests and bookings for groups post-contract, collaborating with sales and events teams
- Deliver professional customer service in compliance with LQA standards
- Implement strategies to enhance guest retention and drive repeat bookings through targeted marketing campaigns and exceptional service
- Conduct monthly commission checks for all OTAs and travel agencies
- Set rate codes for voucher sales
- Control pricing for group reservations
- Ensure timely processing of reservations, cancellations, and payments
- Maintain and oversee data accuracy in reservation systems
- Revenue Management
- Maximize revenue through effective pricing, inventory control, and strategies to boost occupancy
- Develop and implement flexible, competitive pricing strategies based on market analysis
- Perform detailed data analysis to identify trends, monitor performance indicators, and make informed revenue optimization decisions
- Collaborate with management to create the rooms revenue budget
- Continuously implement daily pricing, revenue, and yield management; actively up-sell and cross-sell
KEY RESPONSIBILITIES
- Working at Le Grand Bellevue means becoming part of a team that prides itself on delivering a genuine and authentic service amidst the stunning beauty of the Swiss Alps.
- Enjoy an inclusive hospitality culture where your dedication is recognized.
- Join us in creating unforgettable moments for our esteemed guests and be part of our ongoing commitment to excellence in the luxury hospitality industry.
- Discover the world-famous mountain destination with a wide range of activities
- Employment conditions in accordance with L-GAV
- Get your accommodation in our staffhouses in the surroundings on the hotel
- Select the half/full pension from our staff restaurant
- Be a hotel member of Swiss Deluxe Hotels group and enjoy discounted stay in the partners' hotels
- Enjoy the benefits and discounts of the YOURGSTAAD card over the station
- Get access to Brands for Employees and their plateform of deals
- WHY JOINING LE GRAND BELLEVUE
- At least two years of professional experience in the upscale hotel industry, ideally in the reservation area
- Good oral and written language skills (d/f/e)
- Good computer and MS Office skills
- Ideally Opera knowledge (Opera Cloud)
- Guest-oriented, professional work and sales talent
- QUALIFICATION & SKILLS
Reservations Manager (m/f) Arbeitgeber: Le Grand Bellevue
Le Grand Bellevue ist ein hervorragender Arbeitgeber, der eine inklusive und wertschätzende Unternehmenskultur bietet, in der Ihr Engagement für exzellenten Service geschätzt wird. Als Teil unseres Teams haben Sie die Möglichkeit, in einer der schönsten Bergdestinationen der Schweiz zu arbeiten, während Sie von attraktiven Mitarbeiterbenefits wie vergünstigten Übernachtungen in Partnerhotels und Zugang zu exklusiven Angeboten profitieren. Wir fördern Ihre berufliche Weiterentwicklung und bieten Ihnen die Chance, unvergessliche Momente für unsere geschätzten Gäste zu schaffen.
