Auf einen Blick
- Aufgaben: Leite das Team und sorge für ein erstklassiges Einkaufserlebnis in unserem Boutique.
- Unternehmen: PMI, ein innovatives Unternehmen auf dem Weg zu einer rauchfreien Zukunft.
- Vorteile: Karrieremöglichkeiten, inklusive und vielfältige Kultur, und persönliche Entwicklung.
- Weitere Informationen: Dynamisches Umfeld mit vielen Möglichkeiten zur persönlichen und beruflichen Weiterentwicklung.
- Warum dieser Job: Gestalte die Zukunft mit und führe ein engagiertes Team zu Höchstleistungen.
- Qualifikationen: Erfahrung im Einzelhandel und Führungskompetenzen sind erforderlich.
Das prognostizierte Gehalt liegt zwischen 51750 - 63250 CHF pro Jahr.
Position Location: St. Gallen
Be a part of a revolutionary change!
At PMI, we’re transforming our business to deliver a smoke-free future.
This transformation creates exciting opportunities for people who want to innovate, grow, and make a real impact.
Your day-to-day
As a Store Manager, you will ensure the smooth operation of the boutique while delivering a premium consumer experience.
You will lead IQOS Experts, oversee daily activities, maintain operational excellence, and support business performance.
- More Specifically, You Will
- Lead and support IQOS Experts to deliver exceptional service.
- Promote a consumer-first culture through consultations, troubleshooting, post-purchase support, and clienteling.
- Manage daily boutique operations, including stock, store presentation, product availability, POS activities, and retail processes.
- Act as the main escalation point for consumer and team-related issues.
- Maintain a welcoming environment aligned with brand standards.
- Ensure compliance with company policies and operational requirements.
- Identify opportunities to improve efficiency and consumer experience.
- Support onboarding, coaching, and development of IQOS Experts.
- Act as Sr Store Manager when required.
- Support the implementation of the “Delight the Consumer” strategy.
- Collaborate with internal stakeholders to ensure effective store operations.
- Who We’re Looking For
You are a service-oriented leader with experience in a consumer-facing environment.
You enjoy developing people, solving challenges, and delivering outstanding consumer experiences while maintaining high operational standards.
Requirements
- Experience in retail, hospitality, or another service-oriented environment.
- Experience leading or coordinating teams.
- Knowledge of retail operations, inventory management, and POS systems.
- Experience handling and resolving consumer concerns.
- Comfortable using digital tools and retail technologies.
- Fluency in German and English; additional languages are a plus.
- Key competencies
- Strong consumer focus and passion for service.
- Excellent communication and interpersonal skills.
- Empathy, emotional intelligence, and professionalism.
- Ability to manage multiple priorities in a fast-paced environment.
- Relationship-building and teamwork skills.
- Leadership, coaching, and ownership mindset.
- Resilience, adaptability, and a positive attitude.
What We Offer
- Shape your future through meaningful work and career opportunities.
- Be part of an inclusive and diverse culture where every contribution matters.
- Develop your skills within a global organization.
- Help deliver our promise of a smoke-free future.
- PMI is an Equal Opportunity Employer
PMI is an Equal Opportunity Employer.
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Store Manager Arbeitgeber: Philip Morris International
PMI ist ein hervorragender Arbeitgeber, der seinen Mitarbeitenden die Freiheit gibt, innovative Lösungen zu entwickeln und ihre Karriere in verschiedene Richtungen voranzutreiben. In Neuchâtel bieten wir eine dynamische Arbeitsumgebung, in der individuelle Entwicklung und strukturiertes Karrieremanagement gefördert werden. Unsere Mitarbeiter profitieren von einem wettbewerbsfähigen Gehalt und einem umfassenden Leistungspaket, während sie an einer nachhaltigen Zukunft mitarbeiten.
Kontaktdaten:
Philip Morris International Recruiting-Team
