Auf einen Blick
- Aufgaben: Analysiere und dokumentiere ITSM-Anforderungen und verbessere Prozesse.
- Unternehmen: Beratungsunternehmen mit Fokus auf IT-Service-Management.
- Vorteile: Attraktive Vergütung, flexible Arbeitsmodelle und Entwicklungsmöglichkeiten.
- Weitere Informationen: Dynamisches Umfeld mit Chancen zur beruflichen Weiterentwicklung.
- Warum dieser Job: Gestalte die Zukunft des IT-Service-Managements und arbeite an spannenden Projekten.
- Qualifikationen: Erfahrung als ITSM Business Analyst und Kenntnisse in Atlassian Jira.
Das prognostizierte Gehalt liegt zwischen 60750 - 74250 CHF pro Jahr.
Contract
Daily rate £800/day
Location
Zurich, Switzerland (hybrid/onsite as required)
Industry
Consultancy & Advisory
We are seeking an experienced ITSM Business Analyst to support the delivery and continuous improvement of IT Service Management capabilities.
You will work with process owners, technical teams and stakeholders to define requirements, facilitate workshops and translate business needs into actionable outcomes across ITSM processes and platform enhancements.
Key Responsibilities
- Elicit, analyse and document business and functional requirements for ITSM processes and tooling improvements.
- Facilitate workshops, requirements sessions and process design discussions with stakeholders.
- Support ITSM project delivery, including backlog refinement, prioritisation and acceptance criteria.
- Design and maintain process documentation, including BPMN diagrams, use cases and structured requirement packs.
- Contribute to the implementation or maturation of Configuration Management processes and CMDB structures.
- Validate CMDB data imports, CI relationships and business rules; support data quality and governance practices.
- Required Experience
- Proven experience as an ITSM Business Analyst (or similar) within IT Service Management.
- Track record in ITSM project delivery, ideally with hands‑on exposure to Atlassian Jira Service Management.
- Experience implementing or improving Configuration Management processes and CMDB structures.
- Familiarity with the ITIL framework, ITSM workflows and service design practices.
- Technical Skills
- Strong capability in defining and documenting business and functional requirements for ITSM processes and platform enhancements.
- Good understanding of Atlassian Jira Service Management, Jira Assets (CMDB), object schemas and asset relationships.
- Ability to create and maintain process diagrams (e. g., BPMN), use cases and structured requirements documentation.
- Knowledge of data governance concepts and CI lifecycle models.
- Experience validating data imports, relationships and business rules within a CMDB context.
Contract note
This is a contract role; candidates must have the right to work in Switzerland or be able to work via an appropriate engagement model.
We believe in equal opportunity for all and actively encourage applications from diverse backgrounds, experiences, and perspectives.
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ITSM Business Analyst Arbeitgeber: Source Technology Limited
Als Arbeitgeber in Zürich bieten wir Ihnen die Möglichkeit, in einem dynamischen und unterstützenden Umfeld zu arbeiten, das auf kontinuierliche Verbesserung und Innovation ausgerichtet ist. Unsere Unternehmenskultur fördert Zusammenarbeit und persönliche Entwicklung, während wir Ihnen attraktive Vertragsbedingungen und flexible Arbeitsmodelle bieten. Bei uns haben Sie die Chance, Ihre Fähigkeiten im Bereich IT Service Management weiterzuentwickeln und an spannenden Projekten mitzuarbeiten, die einen echten Unterschied machen.
Kontaktdaten:
Source Technology Limited Recruiting-Team
